Privacy Policy
Your privacy is important to us. Learn how we protect your personal information.
Last Updated: January 15, 2025
Introduction
Welcome to Anwal Ouzoud. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Personal Information
We may collect the following personal information when you interact with our services:
- Name and contact details (email address, phone number)
- Booking and reservation details
- Payment information (processed securely through third-party providers)
- Preferences and dietary requirements
- Communication records and feedback
Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and location data
- Browser type and version
- Device information and operating system
- Website usage patterns and page views
- Referral source and search terms
How We Use Your Information
We use your personal information for the following purposes:
- To provide and improve our services
- To process bookings and reservations
- To communicate with you about your bookings and inquiries
- To send marketing communications (with your consent)
- To provide customer support and assistance
- To comply with legal obligations and protect our rights
- To analyze website usage and improve user experience
- To ensure the security and integrity of our services
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
Essential Cookies
- Session management and user authentication
- Storing your preferences and settings
- Security and fraud prevention
Analytics Cookies
- Google Analytics for website performance analysis
- Understanding user behavior and site improvements
- Traffic sources and conversion tracking
Marketing Cookies
- Google Ads and advertising personalization
- Social media integration and sharing
- Retargeting and remarketing campaigns
Third-Party Services
We work with trusted third-party service providers who may have access to your information:
Google Services
- Google Analytics for website analytics
- Google Ads for advertising and marketing
- Google Maps for location services
- Google Fonts for typography
Social Media Platforms
- Facebook for social media integration
- Instagram for photo sharing and marketing
- WhatsApp for customer communication
- TripAdvisor for reviews and ratings
Payment Processors
- Secure payment processing partners
- PCI DSS compliant payment handling
- Encrypted transaction processing
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With your explicit consent
- With service providers who assist in our operations
- To comply with legal requirements or court orders
- To protect the safety and rights of our users and company
- In connection with a business transfer or acquisition
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Restricted access to personal information
- Regular security monitoring and updates
- Secure data backup and recovery procedures
- Staff training on data protection practices
Your Rights Under GDPR
If you are located in the European Union, you have the following rights regarding your personal data:
- Right of Access: Request copies of your personal data
- Right of Rectification: Request correction of inaccurate data
- Right of Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing of your personal data
- Right to Withdraw Consent: Withdraw consent at any time
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Support our business operations
Typically, we retain booking and customer data for 7 years after your last interaction with us, unless a longer retention period is required by law.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws through:
- Adequacy decisions by the European Commission
- Appropriate safeguards such as Standard Contractual Clauses
- Your explicit consent where required
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@anwalouzoud.com
Phone: +212 762 656 723
WhatsApp: +212 762 656 723
Address:
Anwal Ouzoud
Ouzoud Falls, Azilal Province
Morocco